Lifespan Nutrition – Terms & Conditions
 

These terms and conditions (“Ts&Cs”) form a contract between you and Lifespan Nutrition (“we”, “us”, “our”). If you are under the age of 18, a parent or guardian must read and agree to these Ts&Cs on your behalf, and any reference to “you” includes your parent/guardian as applicable.
 

By booking a consultation, purchasing supplements, or using any of our services (together, the “Services”), you agree to these Ts&Cs as well as any other rules or guidelines provided by us from time to time (together, the “Terms”). Please read carefully.
 

1. YOUR RESPONSIBILITIES
 

1.1. What you must do

You agree to:
(a) attend consultations on time;
(b) be courteous and respectful to practitioners and staff;
(c) complete intake and follow-up documentation accurately, including full disclosure of medical conditions, allergies, intolerances, supplements, medications, pregnancy/breastfeeding status, dietary preferences (e.g. vegan/vegetarian), and any other relevant health information;
(d) notify us of any changes to your health, medications, or circumstances during your care;
(e) follow all reasonable health and safety guidelines;
(f) engage with us in good faith;
(g) comply with all laws and these Terms.
 

1.2. Overseas clients

If you are located outside Australia, it is your responsibility to ensure our products or supplements can be lawfully imported into your country. We are not liable if your order is seized or restricted by customs or local laws.
 

1.3. Right to refuse service

We reserve the right to decline or discontinue providing services if you fail to comply with these Terms.
 

2. FEES AND PAYMENT

​

2.1. Orders subject to acceptance – All orders are subject to confirmation and product availability. A sale is only final once we accept your order.
 

2.2. Third-party suppliers – Some products may be fulfilled by third-party providers (e.g. Vital.ly, Oborne Health Supplies, Ariya). You must also comply with their terms and conditions.
 

2.3. Fees – Our consultation and product fees are published on our Website or communicated in writing. All prices are in Australian dollars. Where applicable, GST will be added. Fees may change at any time with notice. International clients are responsible for customs duties and taxes.

​

2.4. Payment terms – Payment must be made in line with the payment terms provided at the time of booking or ordering.

​

3. WARRANTIES AND REFUNDS

​

3.1. Notification of product issues –

• Products purchased directly from us: Notify us within 7 days of delivery if goods are damaged, incorrect, or incomplete. Proof of purchase and details of the issue are required. You are responsible for return postage and insurance.

• Products purchased via third-party suppliers: Contact the supplier directly.
   

3.2. Consumer guarantees – Nothing in these Terms excludes your rights under the Australian Consumer Law (ACL). You may be entitled to a refund, replacement, or compensation in cases of major failure.

​

3.3. Delivery and risk – Risk transfers to you once the product is provided to the carrier.

​

3.4. Refunds – Refunds are provided only where required by law, or if we cannot supply your order. We do not refund simply for change of mind.

​

3.5. Allergies and contraindications – Some products may contain allergens (e.g. nuts, gluten, dairy) or may not be suitable for pregnancy, breastfeeding, or certain medical conditions. It is your responsibility to review product information and seek advice before purchasing. We are not liable for allergic or adverse reactions.

​

3.6. No guaranteed outcomes – Health and nutrition outcomes vary depending on individual circumstances. We do not guarantee specific results.

​

3.7. Limitation of liability – Our liability is limited to the extent permitted by law. Where applicable, our responsibility is limited to replacement, resupply, or refund of services/products.

​

4. INTELLECTUAL PROPERTY

​

All intellectual property in our services, materials, and resources (including treatment plans, guides, and educational content) remains our property. You may use them for personal purposes only and may not copy, distribute, or commercialise them without our prior written consent.

​

5. CONFIDENTIALITY

​

You agree not to reproduce or share our resources without permission. This does not prevent you from sharing treatment recommendations with your GP or other health professionals.

​

6. CONSULTATIONS & CANCELLATIONS

​

• All consultations are conducted online via Zoom unless otherwise agreed.

• A minimum of 24 hours’ notice is required to reschedule or cancel a booking.

• Cancellations with less than 24 hours’ notice, or non-attendance, will incur a 50% cancellation fee.

• If we need to cancel a consultation, we will notify you promptly and refund any fees paid.
   

7. DISCLAIMER

​

Our services are provided by qualified nutrition professionals within their scope of practice. However:

• Our services do not replace medical advice, diagnosis, or treatment.

• We strongly recommend discussing any recommendations with your GP or specialist.

• You are responsible for your own health decisions.

• If you are unwell or suspect a serious medical condition, you must seek immediate medical attention.
   

8. GENERAL

​

• Privacy – We collect and manage your information in line with our Privacy Policy.

• Force majeure – We are not liable for delays or failure caused by events beyond our control (e.g. pandemics, natural disasters, supply chain issues).

• Governing law – These Terms are governed by the laws of New South Wales, Australia.

• Entire agreement – These Terms form the full agreement and override any prior discussions.
   

9. CONTACT
 

Lifespan Nutrition
Email: lifespannutrition@gmail.com
Location: Online (Telehealth via Zoom)
ABN: 77961424476
 

Last updated 22 August 2025