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Privacy Policy

Lifespan Nutrition Privacy Policy
 

1. INTRODUCTION
Lifespan Nutrition ABN 77 961 424 476 (“we”, “our” and “us”) is committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use, and disclosure of personal information that you provide to us and which we collect from you.
 

By accessing or otherwise using the website at www.lifespan-nutrition.com.au (the “Website”), contacting us by email or telephone, acquiring our products or services provided from time to time (together, the “Services”), or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
 

Please read this Privacy Policy carefully and contact us using the details below if you have any queries. By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy.
 

2. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information from you:

  • Name, contact details (address, email, phone number)

  • Date of birth, gender

  • Health and medical history relevant to nutrition care

  • Medications, supplements, allergies, and dietary information

  • Payment and billing details

  • Any other information you choose to provide during consultations, forms, or communication with us.
     

3. HOW WE COLLECT YOUR INFORMATION
We may collect personal information directly from you when you:

  • Contact us via phone, email, or through our Website

  • Book or attend a consultation

  • Complete forms or questionnaires provided by us

  • Subscribe to newsletters or resources

  • Provide feedback or communicate with us.
     

We may also collect information from:

  • Referrals by health professionals (with your consent)

  • Publicly available sources as permitted by law.
     

4. WHY WE COLLECT AND USE YOUR INFORMATION
We collect, hold, use, and disclose your personal information to:

  • Provide you with nutrition and dietary services

  • Develop personalised treatment plans

  • Communicate with you about appointments, services, and resources

  • Maintain accurate clinical records in accordance with professional obligations

  • Process payments and manage accounts

  • Improve our services, resources, and Website

  • Comply with legal, regulatory, and professional obligations.
     

5. DISCLOSURE OF PERSONAL INFORMATION
We will not sell your personal information. We may disclose your personal information to:

  • Other healthcare providers involved in your care (with your consent)

  • Service providers assisting us with IT, administration, or payment processing

  • Regulatory or legal authorities, if required by law

  • Any other party with your express consent.
     

6. STORAGE AND SECURITY
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely in electronic records protected by encryption and access controls.
 

7. ACCESSING AND CORRECTING YOUR INFORMATION
You may request access to, or correction of, the personal information we hold about you at any time. Please contact us using the details below. We may need to verify your identity before fulfilling your request.
 

8. OVERSEAS DISCLOSURE
We do not routinely disclose personal information to overseas recipients. However, some third-party service providers (such as cloud storage or telehealth platforms like Zoom) may store information overseas. Where this occurs, we take steps to ensure your information is protected.
 

9. WEBSITE AND COOKIES
Our Website may collect non-identifying information such as IP address, browser type, and usage statistics. Cookies may be used to improve functionality and your user experience. You may choose to disable cookies in your browser settings, though this may affect site performance.
 

10. DIRECT MARKETING
With your consent, we may use your personal information to send you newsletters, resources, or updates about our services. You may opt out at any time by contacting us or unsubscribing via the link provided.
 

11. RETENTION OF INFORMATION
We retain personal information for as long as necessary to provide our services, comply with professional and legal obligations, and maintain appropriate clinical records.
 

12. COMPLAINTS
If you have a complaint about the way we handle your personal information, please contact us using the details below. We take complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
 

13. CONTACT DETAILS
For any questions, requests, or concerns about this Privacy Policy, please contact:

Lifespan Nutrition
Email: lifespannutrition@gmail.com

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Last updated 22 August 2025

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